Management training in partnership with the Indiana Hospital Association
For more than 25 years, IU Executive Education has partnered with the Indiana Hospital Association to conduct the IHA Management Institute, specifically designed for managers in healthcare organizations.
The 10-course program lasts approximately six months and takes place at IUPUI in the heart of downtown Indianapolis. Participants who successfully complete nine of the 10 courses will qualify for the Healthcare Manager Certificate.
Who should attend?
Both emerging and experienced leaders in healthcare organizations can benefit from IHA Management Institute training. You will learn how to effectively communicate, manage a team, and work with a range of generations and work styles.
IHA Management Institute 2020
My Management Style
My Management Style is a course to identify a manager’s preferred style of management and apply this style to daily management activities such as planning, creating teamwork, evaluating performance, and motivating employees.
The five management behaviors
My management behavior in terms of focus on results and focus on employees
The results implications and the employee implications of my dominant management behavior
How to modify my dominant behavior
The five management behaviors as applied to decision making, performance assessment, and goal setting
Superior Listening Practices
This session addresses critical listening skills, including practices of inferior and superior listeners. Students will make an assessment of their listening skills and investigate healthcare settings in which superior listening is essential.
Healthcare workplace settings in which superior listening is essential
Eight practices of inferior listeners
My listening proficiency based on self and other person’s assessment
Eight practices of superior listeners with demonstrations
The Building Successful Teams course is a one-day, challenge-oriented, experiential educational program. A series of carefully structured activities/tasks and facilitator-led debriefings are used to allow participants to become aware of how a group of participants can mature into a cohesive productive team.
Structural components of teams
Stages of team development
Management focus at each developmental stage
Building the environment for success
Five dysfunctions of a team
Identifying and correcting dysfunctions of a team
Cultivating a team environment
The Art of Successful Interviewing is a one-day course to develop managers’ skills to hire productive employees and to build managers’ awareness of the legal issues surrounding the interview process.
Planning the interview
Formulating the questions
Conducting the interview
Understanding typical problems in interviews
Closing the interview
Managing Time and Stress on the Job addresses two challenges of the contemporary fast-paced and complex healthcare workplace: time management and stress management. These two challenges are very interrelated. This course provides very practical tools to maximize the use of limited time and to minimize the stress that accompanies the demands of the healthcare workplace.
Profile of an organized manager
Planning daily work and working the daily plan
Reducing stress by using delegation to improve time management
Common workplace stressors and tactics to manage reaction to the stressors
The criticality of self-talk
The Financial Management for Non-Financial Managers course focuses on the generation and use of financial information for planning, budgeting, and decision making.
Basic skills needed to read, interpret, and analyze financial statements
Organizing financial data for management use
Cost analysis of present programs
Techniques for budget presentations
Effective communication with financial specialists
Developing and implementing employee motivation strategies presents a significant challenge for the hospital administrator. This is particularly the case in an era of changing workforce values and expectations. The Managing in a Changing Work Environment course will evaluate alternative motivation strategies and guidelines for adoption of these strategies.
Why people resist change
How to overcome resistance
Why, when, and how money matters
Group rewards vs. individual rewards
How and when to empower the employee
How to jar the employee out of cruise control
The crucial role of the individual development plan
Human Resource Issues
The hospital environment is one of the most dynamic settings in our society. The constant changes associated present numerous challenges for the hospital manager. The Contemporary Health Care Topics: Human Resource Issues course provides an opportunity to be briefed on emerging management challenges and to interact with knowledgeable presenters regarding appropriate management implementation steps to meet these challenges. Special emphasis is placed on changes related to human resources, administrative procedures, operational practices, and creating an effective work environment.
Sexual harassment and violence in the workplace
Wage and hour laws
Fair labor standards
Working with FMLA
Becoming an employer of choice able to attract and retain top talent
Coaching: Building Employee Success opens with a discussion of what coaching is, stressing that it should be learned and used as a general management practice. After identifying their supervisory style, the student will learn and practice coaching skills and techniques, as well as steps for planning an effective coaching session.
Define your role in coaching
Skills and techniques for effective coaching
Describe effective coaching session
Identify specific coaching techniques
Meaningful Conflict Resolution
Provides techniques and practice in managing interpersonal conflict. The course stresses the eight-step approach to conflict resolution.
Constructive versus destructive conflict
The heart to head to conflict resolution process
When to confront and when to ignore conflict
How to get the whole story
The eight steps of preparation, discussion, and follow-up
How and when to use positive reinforcement
How to make the resolution plan happen
Dealing With Difficult People
Combines aspects of management style, conflict management, motivation, and assertiveness to help the participant develop strategies for dealing with difficult people in the workplace.
Identifying your communication and behavior style in dealing with people
Typology of difficult people: hostile/aggressive, know-it-all experts, super agreeable, silent/unresponsive and indecisive, complainer
Determining the relationship between difficult people and poor performance
The importance of emotional self control when dealing with difficult people
Practical techniques to manage each type of difficult person
Qualification as a “Star Performer” is based on a single metric—the capacity to lead and manage in such a fashion that results related to the healthcare organization’s mission are maximized. More specifically, a “Star Performer” is one whose results metric places her/him in the top quartile of all managers in the organization. This course provides the framework for the journey to the “Star Performer” level. The course provides practical insights and practices in four categories: (1) self awareness, (2) self management, (3) organizational awareness, and (4) resources management. Special consideration will be given to the effective leadership and management of multiple generations.
Accurate self-assessment: foundation of self-development
The critical self-management competencies of the star performer
How to be empathetic in the organizational setting
Facilitating the release of employee energy
From Pearl Harbor to helicopter: the contrasting generational values in the workplace
The next session begins on January 21. Register by January 15.